Leveraging a Self-Service Approach

Leveraging a Self-Service Approach

Overview Have you ever stood in line at a grocery store checkout line for more than 30 minutes?  It feels more like 30 hours, doesn’t it?  More and more stores have self-checkout lanes.  More and more restaurants have an app where you can order a meal yourself. ...
The Power of Mentoring

The Power of Mentoring

Overview Has a mentor had a profound impact on your life?  How about several of them?  I’ve been very fortunate to have many different types of mentors throughout my life and career.  Mentoring is up there in importance with parenting and teaching.  From the...
The Value of Being Organized

The Value of Being Organized

Overview Do you know someone whose office looks like the picture above?  Many years ago, I had a colleague once who was close – stacks of paper were everywhere, but amazingly, he seemed to know where everything was.  As we’ve transitioned to a...

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